INCREASING ACCOUNTABILITY (Survey)
Forms of accountability include horizontal accountability, vertical accountability and social accountability. It is important to identify the type of accountability needed when developing mitigation measures.
Whereas measures such as complaint and grievance mechanisms, community score/report cards and an ombudsman’s office can help to improve the interface between institutions and the public and increase accountability, internal control mechanisms and oversight institutions can help to improve intra-government accountability. E-platforms and online tracking tools provide options for people to complain about the quality of services, as well as monitor whether or not complaints are resolved and how quickly.