From Waste Disposal to Water Delivery: Citizen Empowerment through the Check My Service Initiative


This blog is part of a series on how open government can help achieve the Sustainable Development Goals (SDGs). The series came out of a collaboration between the United Nations Development Programme (UNDP) Bangkok Regional Hub and the Open Government Partnership (OGP) to find practical examples of how open government is helping countries achieve the SDGs in the Asia-Pacific region. For more details on the competition, the blog series, and how open government can help achieve the SDGs, please see our introductory blog post.

When I travel abroad and meet with my foreign counterparts, colleagues, and friends, I always ask them one question. “To what extent are you and the people of your country satisfied with the quality and delivery of public services? Can you receive the service you want?” It’s interesting to know how the governments of other countries serve their people.

Research done by Mongolian CSOs from 2008 to 2010 showed that over 80% of respondents in the country are not happy with the public services they receive.  Although Mongolia is on the list of middle-income countries, there have been no tangible improvements in people’s lives yet. Social inequalities are rising, and the gap between rich and poor is widening.